Digital marketing is defined as a marketing approach that primarily relies on the internet to connect with the target audience through various digital media channels and platforms.
In this article, we will look at the concept of digital marketing, the key digital marketing channels, the best practices to ensure you succeed in your digital marketing efforts, and how digital marketing can benefit your brand. We’ll also look at some evergreen digital marketing success stories to inspire you. Let’s begin!
Table of Contents
- What Is Digital Marketing?
- Types of Digital Marketing Channels
- 5 Best Practices for Digital Marketing in 2020
- 3 Benefits of Digital Marketing for Businesses
- Top 4 Evergreen Digital Marketing Success Stories
Digital marketing is an all-encompassing term that consists of digital channels, such as content marketing, SEO, email marketing, social media marketing, mobile marketing and so on, to create elaborate strategies to reach and connect with prospects and customers.
An average user consumes content via the television, computer, tablet, smartphone, radio, and other traditional media. This constant exposure to various types of media has led to information overload, further complicating the buyer’s journey. Digital marketing has allowed brands to stay relevant by making themselves visible through different channels and touchpoints.
Apart from traditional marketing channels, such as television, newspapers, billboards, and so on, marketers use these digital channels to guide prospects through their purchase journey and keep in touch with their existing customers.
Before we delve into other aspects of digital marketing, let’s quickly review the top eleven types of digital marketing channels:
The website is often the home to your digital marketing efforts. Brands and organizations use websites to host content while using other mediums to distribute it. Most of your digital marketing activities will link back to your website, where an action is expected to take place, and the conversions are tracked. For example, the download of a file, booking of a product or a service, and so on.
2. Content Marketing
Content creation is the spine of your entire digital marketing strategy. Whether you’ve got a documented content marketing strategy or not, you’re creating content to inform, entertain, inspire, or persuade your buyers through other channels. Some of the most common formats of content include text (blog posts), videos, images, infographics, podcasts, slide decks, and ebooks.
3. Search Engine Optimization (SEO)
SEO acts as a jetpack for your content marketing efforts. SEO consists of on-page and off-page activities to boost your website’s visibility in search engine result pages (SERPs) for your preferred keywords. Earlier, SEO was primarily text-based, but in recent years voice search has gained prominence as well, which is why your SEO activities need to have a conversational approach.
4. Digital Advertising
Digital advertising is an umbrella term for various online advertising strategies. The typical pricing/bidding strategies for digital advertising are cost-per-click (CPC) and cost-per-mille (CPM), i.e., per thousand impressions. Common formats of digital advertising are search engine marketing (SEM), display advertising, native advertising, social media advertising, and programmatic advertising.
5. Email Marketing
Email marketing is the process of maintaining a database of cold and warm contacts and sending them email alerts about your brand, products and services. It is an effective channel to communicate with your audience on an ongoing basis. Email marketing is useful to build your subscriber base, onboard new customers, retain existing ones, promote discounts and offers, and distribute content.
6. Social Media Marketing
Social media marketing ensure you are present on the platforms your users are spending the most time on. These include Facebook, Twitter, LinkedIn, Snapchat, and Instagram, where you can distribute content through both – organic and paid channels. Social media has also played a vital role in propagating video marketing and the ephemeral content wave. It enables two-way communication and your fans and followers can interact with you on your content through likes, comments, direct messages, or by posting on your official pages.
7. Affiliate Marketing
The concept of affiliate marketing is similar to commission-based sales. Organizations provide custom links to their affiliates. Affiliates earn a specific cut/commission every time someone buys through their custom link. Influence marketing could be considered a modern and evolved spin-off of affiliate marketing.
8. Mobile Marketing
The number of smartphone users across the world is expected to grow to 3.5 billion in 2020. To bank on this opportunity, brands connect with their users on their smartphones through mobile apps, emails, mobile-friendly websites, and social media. By connecting with users on the go, brands have been able to optimize their marketing strategies and send timely messages.
9. Online PR
Online Public Relations is a type of earned media. This is when a member of the press (journalist or online publication) mentions your brand through their stories, interviews, and so on. Product reviews by customers and bloggers and Influencers mentioning your brand or products whether paid or organic also contribute to your online PR.
10. Conversational AI
The rise of technologies such as artificial intelligence (AI) and machine learning (ML) have paved the way for more evolved marketing strategies such as conversational AI. As the adoption of voice search, chatbots, and digital assistants becomes prevalent, conversational AI becomes vital to digital marketing.
11. Web Analytics
Web analytics is the practice of collecting, measuring, analyzing, and reporting data. This is commonly tracked through Google Analytics, but websites could also build their analytical tools. The data collected could be quantitative or qualitative. Web analytics helps marketers understand the sources of traffic, what’s working and what’s not, the return on investments (ROI), and how they can enhance their digital marketing efforts.
Here are five best practices to help you win at digital marketing in 2020:
1. Go Omnichannel
Successful organizations have adopted the omnichannel marketing approach to guide their prospects through the funnel. Omnichannel marketing is an evolved form of multichannel marketing that helps you provide a holistic shopping experience to your buyers. It’s about delivering the right message at the right time on the right marketing channel.
Being omnichannel means delivering a consistent experience throughout the buyer’s journey. This means your strategy should revolve around the customer rather than specific channels. To build an omnichannel strategy, create a consistent brand voice across different channels. A cohesive omnichannel marketing strategy should take into account all digital marketing channels and map their utility at each stage of the buyer’s journey and work on the messaging accordingly.
Example: Starbucks is known for leveraging digital media to improve customer experience (CX). In this particular instance, the Starbucks app lets users find stores, order through the app, pay using the phone, track Stars and Rewards. Users also get reward points for ordering through the phone and with their collaboration with Spotify, users can also identify the songs playing in their stores.
Image source: Emarsys
Starbucks’ Omnichannel Marketing Experience Through Its App
2. Leverage AI in Digital Marketing
AI and ML have enabled marketers to reach out to their target audience with precision like never before. Using AI and ML-powered applications, you can connect with your buyers in the following ways:
- Conversational AI: Conversational AI such as digital assistants and chatbots have become ubiquitous to communicate with prospects and customers. They are capable of delivering content, gathering customer requirements, providing customer support, helping customers buy an item or make a reservation, and keeping them updated on their orders.
For example, the Wall Street Journal has created a Facebook Messenger chatbot to deliver content right into subscribers’ inboxes.
The Wall Street Journal Uses Messenger Chatbot to Deliver News
- Personalization: The success of omnichannel marketing depends on how well you personalize CX, and AI can help you do that. AI-based tools are capable of understanding and predicting user behavior. This can further help you deliver a personalized experience by creating segments of users that share similar characteristics.
3. Don’t Ignore Email
Email marketing is still a potent digital marketing channel. If you have a sizable subscriber base, you can communicate a message to your subscribers without spending a penny! You can use email marketing to send drip campaigns, onboard new users/customers/subscribers, promote new content, offer exclusive discounts and offers, ask for feedback through surveys, and so on.
For successful email marketing initiatives in 2020, use user-generated and interactive content to generate engagement, keep your emails mobile-friendly, and build an exclusive email community that can act as your tribe.
4. Emphasize on Video Marketing
According to the State of Video Marketing 2020 survey by Wyzowl, 85% of businesses use video as a marketing tool. People prefer videos as they make it easy to comprehend information, and they’re an effective medium to tell stories.
Use videos in your content marketing initiatives to boost engagement and widen your reach. A great way to achieve that is to create videos in diverse formats. For instance, most social media platforms allow you to put ephemeral/short-lived video content. So, while you’re creating standard video content, experiment with ephemeral, vertical, and live videos to see what generates engagement and double-down on that.
Example: Moz has a weekly instructional video series called Whiteboard Friday that delves into the various aspects of SEO.
Moz’s Whiteboard Friday Video Series Covers Different SEO Topics
5. Create a Cohesive Content Experience
Apart from running ongoing digital ad campaigns and other activities, creating cohesive content experiences can help you get the eyes on your brand. Creating cohesive content experiences means diversifying your content marketing efforts. Create content in as many formats as you can. Dabble into text, podcasts, infographics, videos, gated content, and so on. Each content piece you create should support each other, and that’s where content repurposing comes into the picture.
You can turbocharge the content strategy by supporting it with a smart distribution strategy. If you’ve written a 2000-word blog post, convert it into an infographic, create a podcast episode, and record a whiteboard video. When you do this, you are diversifying your presence across different platforms and creating content according to the user’s convenience.
Example: Leadpages has created a cohesive content experience strategy that covers various content formats.
Leadpages‘ Diversified Content Experience Strategy
Digital marketing combines the best of inbound and outbound marketing, i.e., push and pull strategies. Here are three key benefits of using digital marketing for business growth:
When you launch a marketing campaign via traditional means, it’s impossible to gauge its impact unless you’re providing some sort of coupon code, which will be reflected in the sales figures. On the other hand, pick any digital marketing avenue, and you’ll get a sophisticated analytics capability.
You can measure the impact through impressions, clicks, traffic, and sales. Depending on the attribution model you’ve implemented, you can also understand how each touchpoint has contributed to the sales. This measurability allows marketers to understand what’s working and fix what’s not working.
2. Sophisticated Targeting
Traditional media follows the carpet-bombing approach, in which everyone gets the same message. Modern marketing avenues allow you to tweak the message depending on the audience persona. Digital marketing channels allow you to target your ideal buyers precisely. Digital marketing also allows your ideal buyers to find you. Through content marketing and SEO efforts, a prospect will enter a query in a search engine to find you.
With digital advertising, you can target users based on their gender, age group, interests, education, location, psychographics, etc. You can zero in as much as you want, or you can keep it diverse and target a larger group depending on your goals.
3. Refine on the Go
There’s no space for course correction when it comes to traditional marketing. Once your ad is printed in the newspaper, it is out. With digital marketing, you can tweak things on the fly.
If you don’t see a particular ad copy not bringing the results, you can tweak it or you can re-allocate the budget according to what’s happening at that moment. This flexibility ensures that your digital marketing efforts are always managed efficiently.
Some individuals and organizations have built their clout using various digital marketing avenues. Let’s look at the four evergreen digital marketing success stories.
1. Gary Vaynerchuk – Video Marketing
Gary Vaynerchuk is a polarizing personality. His fans admire him for someone who wears his heart on his sleeve persona, while others find him loud and obnoxious to the point where Seth Godin, the marketing guru, almost walked out from his show. Regardless, Gary Vaynerchuk is someone who has managed to crack the code of video by working for more than a decade.
Besides being an investor in Silicon Valley startups such as Facebook, Twitter, and Snapchat, Vaynerchuk found success through his first YouTube channel called WineLibraryTV. Vaynerchuk founded VaynerMedia, a digital agency, and launched his YouTube channel called GaryVee. His video channel became popular due to his talk show #AskGaryVee and other theme-based video content. Vaynerchuk’s success also stems from his ability to experiment. Being an early adopter, he has always got the first mover’s advantage on YouTube, Snapchat, and other platforms.
Gary Vaynerchuk’s Fierce Video Content Creation Strategy
2. Domino’s – Creative Digital Marketing Campaigns
Domino’s has always been an early adopter of new trends in the digital marketing space. With its focus on delivering awe-inducing digital experiences, let’s look at a few examples of how Domino’s has leveraged digital marketing through the years.
In the 2000s, Domino’s had become notorious for its lousy pizzas. To solve this problem, Domino’s came up with the idea that involved renovating their pizza recipes, getting them reviewed by a focus group and experts. They documented this process and released a video under Oh Yes We Did campaign.
The Video Talks About the Process of How Domino’s Renovated Its Pizza Recipes
A more recent example is DOM The Pizza Bot, a chatbot that let users order pizza through Facebook Messenger. Today, Domino’s allows users to place pizza orders through Google Home, Alexa, Slack, Messenger, Text, Twitter, and other IoT (Internet of Things) devices.
Image source: Econsultancy
DOM The Pizza Bot to Let Users Order Pizza Through Facebook Messenger
3. Grammarly – Email Marketing
The adage “Build and they’ll come” is certainly not true in this age. One of the biggest challenges for any martech company is to ensure that the product is sticky enough for the user to keep coming back to it. For this, marketers use push notifications, email newsletters, and other outreach techniques to remind users to use the product.
Grammarly, a writing tool, encourages users to use the tool through email marketing by sending updates on their product usage. Grammarly uses subject lines such as Last week was your best vocabulary week yet, You’re a writing machine, You’ve been prolifically productive, etc. to entice users to open the mail. Each email consists of the user’s writing streak, productivity, accuracy, vocabulary, etc. along with the top mistakes and three articles to help the user improve their skills.
Grammarly Sends Weekly Update to Help Users Understand Their Progress
4. Wendy’s – Social Media Marketing
The US-based fast-food chain Wendy’s has a Twitter following of over 3.5 million users for one reason – Wendy’s has developed a knack for replying to funny tweets with friendly roasts and mild burns. This strategy works out for them because their primary target market primarily consists of millennials. Besides the friendly banters, Wendy’s is also prompt when it comes to responding to customer queries and complaints.
But one example that stands out is when Carter Wilkerson tweeted to Wendy’s asking, “how many retweets for a year of free chicken nuggets?” Wendy’s responded by asking for 18 million retweets. This blew up unexpectedly and started a hashtag called #NuggsforCarter to help Wilkerson get 18 million for free chicken nuggets. The tweet has garnered 3.4 million retweets so far.
HELP ME PLEASE. A MAN NEEDS HIS NUGGS pic.twitter.com/4SrfHmEMo3
— Carter Wilkerson (@carterjwm) April 6, 2017
Carter Wilkerson Tweet to Wendy’s for a Free Supply of Chicken Nuggets
Learn More: 20 Winning Social Media Campaign Ideas for 2020
Digital marketing is a vast discipline. You need to integrate digital marketing into your strategy piece by piece. If you’re short on ad budgets, you can start with organic content, SEO, and social media.
Or if you’re looking for quick results and are willing to spend a large sum of money, digital advertising is your go-to channel. If you’ve already implemented digital marketing, find how you can improve your current strategy. It all depends on your requirements, your resource pool, and budget.
Digital marketing is the marketing and advertising of a business, person, product, or service using online channels, electronic devices, and digital technologies. A few examples of digital marketing include social media, email, pay-per-click (PPC), search engine optimization (SEO), and more.What is the best definition of digital marketing? ›
Digital marketing, also called online marketing, is the promotion of brands to connect with potential customers using the internet and other forms of digital communication. This includes not only email, social media, and web-based advertising, but also text and multimedia messages as a marketing channel.What are the 3 types of digital marketing? ›
- Content marketing.
- Search engine marketing.
- Display Advertising.
- Mobile Marketing.
- Social Media Marketing.
- Email Marketing.
- Influencer Marketing.
- Affiliate Marketing.
The term digital marketing refers to the use of digital channels to market products and services in order to reach consumers. This type of marketing involves the use of websites, mobile devices, social media, search engines, and other similar channels.Why is digital marketing used? ›
There are a few major benefits of digital marketing: You can focus your efforts on only the prospects most likely to purchase your product or service. It's more cost-effective than outbound marketing methods. Digital marketing evens the playing field within your industry and allows you to compete with bigger brands.What is digital marketing definition PDF? ›
Digital marketing encompasses all marketing efforts that use an electronic device or the internet. Businesses leverage digital channels such as search engines, social media, email, and their websites to connect with current and prospective customers.Who is the father of digital marketing? ›
A. Philip Kotler ...The “father of digital marketing,” Philip Kotler, is often referred to as such. He is an American professor who is credited with founding marketing as an academic discipline and has produced over 60 marketing books.What are the types of digital marketing? ›
Digital marketing can be broadly broken into 8 main categories including: Search Engine Optimization, Pay-per-Click, Social Media Marketing, Content Marketing, Email Marketing, Mobile Marketing, Marketing Analytics and Affiliate Marketing .What is an example of digital advertising? ›
Social media ads appear on social media platforms like Facebook, Instagram, Snapchat, Reddit, LinkedIn, etc. These ads can be display ads, native ads, video ads, audio ads, remarketing ads or mobile ads.What is marketing used for? ›
What Is Marketing? Marketing refers to activities a company undertakes to promote the buying or selling of a product or service. Marketing includes advertising, selling, and delivering products to consumers or other businesses. Some marketing is done by affiliates on behalf of a company.
The four Ps of marketing—product, price, place, promotion—are often referred to as the marketing mix. These are the key elements involved in planning and marketing a product or service, and they interact significantly with each other.What are the 6 types of marketing? ›
- Marketing Segment and Marketing Mix:
- Target Marketing:
- Alternative Market Targeting Strategies:
- Undifferentiated Marketing:
- Differentiated Marketing:
- Concentrated Marketing:
- Content Marketing. ...
- Search Engine Optimization (SEO) ...
- Search Engine Marketing (SEM) ...
- Social Media Marketing (SMM)
- Online advertising.
- Search Engine Optimisation.
- Online Content and Blogging.
- Web PR.
- Social Media Management and Listening.
- Mobile Marketing.
- Web Analytics.
The term Digital Marketing was first used in the 1990s. The digital age took off with the coming of the internet and the development of the Web 1.0 platform. The Web 1.0 platform allowed users to find the information they wanted but did not allow them to share this information over the web.How many main pillars of digital marketing are there? ›
There are three key digital marketing pillars available to digital marketers: data, technology, and people. By themselves, each serves a purpose, but they're often siloed and inefficient.What is B2B Marketing example? ›
It's any marketing strategy or content used by one business to target and sell to another business. For instance, companies that sell services, products or SaaS to other companies or organisations typically use B2B marketing. A good example of B2B marketing is Monday.com's B2B brand strategy on LinkedIn.Who is India's biggest digital marketer? ›
- Deepak Kanakaraju. Deepak is one of the founders and building blocks of Pixel Track Digital. ...
- Mridul Kabra. ...
- Harsh Agarwal. ...
- Jitendra Goswami. ...
- Rajat Jain. ...
- Pradeep Chopra. ...
- Himanshu Arora. ...
- Prateek Shah.
Types of Marketing – Top 5 Types: Social Marketing, Service Marketing, Green Marketing, Holistic Marketing and Direct Marketing. Marketing as a discipline is constantly evolving. The existing concepts are analyzed and updated to suit the current economic and social trends.What is a marketing process? ›
What is a Marketing Process? A marketing process is: “A series of steps that allow organizations to identify customer problems, analyze market opportunities, and create marketing materials to reach the desired audience.”
The Marketing Concept is preoccupied with the idea of satisfying the needs of the customer by means of the product as a solution to the customer's problem (needs). The Marketing Concept represents the major change in today's company orientation that provides the foundation to achieve competitive advantage.What are advantages of marketing? ›
Some of the major advantages of marketing are as follows: (i) Importance to business organization (ii) Beneficial to consumers (iii) Contributes to economic development (iv) Necessary and worthwhile for service firms and non-profit organizations (v) Offers career opportunities.What are 7 marketing types? ›
The 7 Ps of Marketing
These seven are: product, price, promotion, place, packaging, positioning and people. As products, markets, customers and needs change rapidly, you must continually revisit these seven Ps to make sure you're on track and achieving the maximum results possible for you in today's marketplace.
- Outbound marketing. When a marketing strategy is referred to as "outbound," it's focused on how the message is being delivered. ...
- Personalized marketing. ...
- Direct mail. ...
- Partner marketing. ...
- Telemarketing. ...
- Public relations (PR) marketing. ...
- Word of mouth marketing. ...
- Stealth marketing.
The four popular types of market structures include perfect competition, oligopoly market, monopoly market, and monopolistic competition.What are the 5 marketing strategies? ›
The 5 areas you need to make decisions about are: PRODUCT, PRICE, PROMOTION, PLACE AND PEOPLE. Although the 5 Ps are somewhat controllable, they are always subject to your internal and external marketing environments. Read on to find out more about each of the Ps.What type of marketing is SEO? ›
Search engine optimization, or SEO, is the process of improving your website to increase your rankings on Google for key terms related to your business. SEO is one of the most effective digital marketing tactics you can invest your time into, and there are a variety of ways you can take advantage of the practice.What are the characteristics of digital marketing? ›
The audience is accurate, which avoids many useless information transfers and can also save costs. Digital marketing also has similarities and characteristics of multimedia, time and space, interactive, anthropomorphic, advanced, efficient, and economical.What is digital marketing interview questions and answers? ›
Digital marketing can be broadly broken into 8 main categories including: Search Engine Optimization, Pay-per-Click, Social Media Marketing, Content Marketing, Email Marketing, Mobile Marketing, Marketing Analytics and Affiliate Marketing .
- Time consumption. The biggest demerit of online marketing is its time-consuming nature. ...
- Security and privacy issues. ...
- Inaccessibility. ...
- Reliance on technology. ...
- Technological issues. ...
- Global competition. ...
- Maintenance Cost. ...
- Facing negative feedback and reviews.
A Digital Marketing Manager is responsible for developing and implementing strategies that promote a company or brand's products. They manage various channels like social media networks, Google Ads, website content and email marketing to deliver a persuasive and cohesive marketing message to their audience.What are digital marketing platforms? ›
A digital marketing platform is a solution that supports a variety of functions within the realm of marketing over the internet.